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    Contact Us

    Have questions or issues when shopping with us? VIPshop customer care team is always at your service.

    For a quick solution, please check out our FAQ page, your questions may have already been answered there. If you cannot find the answer you are looking for, please feel free to contact us by any of the following options:

    Email Us

    * We will reply to your email within 24 hours on business days. During busy seasons, our reply may be delayed.

    Call Us

    Prefer to speak with someone directly? Please call: 1-209-813-2863.

    Hours of Operation:

    Monday - Friday 6 PM - Midnight PST