Terms & Conditions
1. About the site
Welcome to VIPshop, a website dedicated to flash sale promotions.
VIPshop (VIP.com), is wholly owned by Guangzhou VIPshop Information and Technology Co.,Ltd. The focus of VIPshop is genuine brands and quality products with deep discounts and limited time based sales. VIPshop members have grown to over 28 million in just 4 years due to its unique positioning as “special sales online shiopping mall”; moreover, it has been successfully listed on the New York Stock Exchange on March 23, 2012. VIPshop has been awarded the top prize on DTT 2012 High Tech and High Increase list, and has been granted the honor to receive the top prize of “Best E-Commerce Company of 2012”.
VIPshop cooperates with the well-known domestic and overseas brand agents and manufacturers, it offers low price, high quality and sought-after branded goods to the consumers all over the world. So far, over 10 thousand brands are collaborating with VIPshop, and over 1600 brands have authorized VIPshop to run special sales on its website. The categories offered by VIPshop include clothing, shoes, beauty goods, home textiles & furniture, accessories, perfume and many more.
VIPshop aspires to become a global first-class E-commerce company.
2. Copyright and trademarks
VIPshop owns trademarks, the VIPshop logo and variations found on the site. Our site contains copyrighted material, trademarks, and other proprietary information, including, without limitation, text, software, photos, and the entire contents of the site are protected by applicable law and relevant international treaties. VIPshop owns a copyright in the selection, coordination, arrangement and enhancement of such content. You may not modify, distribute, publish, transmit, publicly display, publicly perform, participate in the transfer or sale, create derivative works or in any way exploit any of the content, in whole or in part. Any violation of these restrictions may result in a copyright, trademark or other intellectual property right infringement that may subject you to civil and/or criminal penalties.
Other marks on the site not owned by VIPshop may be licensed by the trademark owners. You may not use VIPshop’s name, logos, trademarks or brands or trademarks or brand names and trademarks of others on the site without VIPshop’s or the owners’ permission.
3. About your accounts
By creating an account on VIP.com, you agree to Terms & Conditions of this site. Your conduction and use of this site should be bound by our Terms & Conditions.
4. Terms of sale
- 4.1 Products and pricing
All Products or services information listed on our site are subject to change, including product information, pricing, and availability. VIPshop reserves the right, at any time, to modify, suspend, or discontinue any site information or the sale of any product with or without notice.
Unless otherwise noted, the strike-through price displayed for products on our site is based on the suggested retail price for the product provided to VIPshop by the manufacturer or vendor. Certain products on our site are similar - but not identical - to products sold through other retailers. In this case, the strike-through price represents the estimated regular retail value of a comparable item of similar quality offered elsewhere. Because we sell our products to the United States, the strike-through price may or may not represent the prevailing price at any particular time or in every location, and we make no promises about the reliability or accuracy of any such information. For international sales, the strike-through price represents the retail price suggested to VIPshop by the manufacturer or vendor, based on what such items would be sold for in the US market, plus exchange rate conversion and, if applicable, an adjustment for additional international surcharges that cover items such as taxes, duties, and shipping. VIPshop will always endeavor to offer you products of best quality and reasonable price.
- 4.2 Payment terms
For each product you order on our site, you agree to pay the price applicable for the product at the time you submit your order. Under this agreement, the payment processing services for goods and/or services purchased on this website are provided by Vipshop (US), Inc., and the customer will be contracting with Vipshop (US), Inc.. Currently, VIPshop bears duties and taxes for your purchases. The final order total consists of the price of your items and its correspondent shipping cost. Payment will be deducted from your PayPal account or credit card account.
- 4.3 Shipping policy
Currently, VIPshop ships to the United States. Three shipping methods are available: standard shipping, expedited shipping and airmail. When you are ready to check out products in your bag, you can see the lowest shipping cost we offer in Order Summary.
- 4.4 Return & Exchange policy
VIPshop reserves the right, at any time, to modify, suspend, or discontinue the site or any part with or without notice. You agree that VIPshop is not liable to you or to any third party for any modification, suspension, or discontinuance of the site or any part.
We reserve the right at all times to discontinue or modify any part of these Terms & Conditions in our sole discretion. If we make changes that affect your use of the site or our services, we will post notice of the change on the Terms & Conditions page. Any changes to these Terms & Conditions will be effective upon our posting of the notice. If you do not agree to the changes, you may close your account, and you should not use the site or any services offered through the site after the effective date of the changes. We suggest that you revisit our Terms & Conditions regularly to ensure that you stay informed of any changes.
6. User content
7. Third party sites
Our site may contain links to third party sites, for example, social media sites such as Facebook and Twitter. Such third party sites are not under the control of VIPshop. VIPshop is not responsible for any third party sites. You agree that you use all third party sites at your own risk. When you link to a third party site, you agree to comply with the applicable service provider’s terms and policies, including privacy and data gathering practices.
8. Disclaimer of warranty
YOU EXPRESSLY AGREE THAT USE OF THE SITE IS AT YOUR SOLE RISK. NONE OF VIPshop, ITS SUBSIDIARIES OR AFFILIATES OR ANY OF THEIR RESPECTIVE EMPLOYEES, AGENTS, MERCHANTS, THIRD-PARTY CONTENT PROVIDERS OR LICENSORS OR ANY OF THEIR OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS, WARRANT THAT USE OF THE SITE WILL BE UNINTERRUPTED, SECURE, VIRUS-FREE OR ERROR FREE, NOR DO THEY MAKE ANY WARRANTY AS TO (A) THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SITE, OR (B) THE ACCURACY, COMPLETENESS OR RELIABILITY OF (I) THE CONTENT ON THE SITE, INCLUDING, WITHOUT LIMITATION, PRODUCTS OR SERVICES, (II) DESCRIPTIONS OF PRODUCTS OR SERVICES, OR (III) USER CONTENT PROVIDED THROUGH THE SITE. THE SITE AND ALL CONTENT, USER CONTENT AND OTHER INFORMATION CONTAINED ON THE SITE, PRODUCTS AND SERVICES ACCESSIBLE OR AVAILABLE THROUGH THE SITE, ARE MADE ACCESSIBLE OR AVAILABLE ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE EXTENT ALLOWED BY APPLICABLE LAW, VIPshop HEREBY DISCLAIMS ANY AND ALL REPRESENTATIONS, WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED, OR STATUTORY, AS TO THE OPERATION OF THE SITE OR THE CONTENT, USER CONTENT OR OTHER INFORMATION CONTAINED ON THE SITE OR THE PRODUCTS OR SERVICES ACCESSIBLE OR AVAILABLE THROUGH THE SITE, INCLUDING, WITHOUT LIMITATION, THOSE OF TITLE, NON-INFRINGEMENT, NON-INTERFERENCE, MERCHANTABILITY, SUITABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AS WELL AS WARRANTIES IMPLIED FROM A COURSE OF PERFORMANCE OR COURSE OF DEALING.
9.Limitations of liability
IN NO EVENT SHALL VIPshop, ITS AFFILIATES OR ANY OF THEIR RESPECTIVE EMPLOYEES, OFFICERS, DIRECTORS, AGENTS, MERCHANTS, PARTNERS, THIRD-PARTY CONTENT PROVIDERS OR LICENSORS, OR ANY OF THEIR OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, LOST PROFIT, LOST BUSINESS, OR PUNITIVE DAMAGES ARISING OUT OF, RELATED TO, OR IN CONNECTION WITH ANY OF THE FOLLOWING: (1) YOUR USE OF THE SITE, THE CONTENT, USER CONTENT, INCLUDING, WITHOUT LIMITATION, ANY PERSONAL INFORMATION, AND ANY OTHER INFORMATION EITHER CONTAINED IN THE SITE OR SUBMITTED BY YOU TO THE SITE; (2) YOUR INABILITY TO USE THE SITE; (3) MODIFICATION OR REMOVAL OF CONTENT SUBMITTED TO THE SITE; (4) THE PRODUCTS AND SERVICES ACCESSIBLE OR AVAILABLE ON THE SITE; (5) THESE TERMS & CONDITIONS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAWS, IN NO EVENT WILL VIPshop’S TOTAL AGGREGATE LIABILITY IN CONNECTION WITH A PRODUCT OR SERVICE EXCEED THE ACTUAL AMOUNTS PAID BY YOU FOR THE APPLICABLE PRODUCT OR SERVICE.
10. Force majeure
VIPshop shall be excused from performance under these Terms & Conditions, to the extent it is prevented or delayed from performing, in whole or in part, as a result of an event or series of events caused by or resulting from: (a) weather conditions or other elements of nature or acts of God; (b) acts of war, acts of terrorism, insurrection, riots, civil disorders or rebellion; (c) quarantines or embargoes; (d) labor strikes; (e) error or disruption to major computer hardware or networks or software failures; or (g) other causes beyond the reasonable control of VIPshop.
11. Applicable law
THE EFFECTIVENESS, INTERPRETATION, REVISIONS, IMPLEMENTATION AND DISPUTE RESOLUTION OF THIS AGREEMENT WILL BE SUBJECT TO THE LAWS OF THE PEOPLE’S REPUBLIC OF CHINA AND ANY CONFLICTING LEGAL RULES OR PRINCIPLES OF PEOPLE’S REPUBLIC OF CHINA WILL NOT BE APPLICABLE TO THIS AGREEMENT. ALL DISPUTES, ISSUES OR CLAIMS ARISING FROM THIS AGREEMENT, INCLUDING BREACH OF CONTRACT AND THE VALIDITY AND TERMINATION OF THIS AGREEMENT, WILL BE ARBITRATED IN SOUTH CHINA INTERNATIONAL ECONOMIC AND TRADE ARBITRATION COMMISSION (SCIA) ADMINISTERED ARBITRATION RULES VALID AT THE TIME OF SUBMISSION OF THE ARBITRATION NOTICE. THERE WILL BE THREE (3) ARBITRATORS, AND THE ARBITRATION PROCEEDINGS WILL BE IN CHINESE.
12. Billing Address
71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM (This address is only for billing, not for return.)